Cancellation & Refund

We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that our website are unable to process and formality the rights to cancel or reject the acceptance of such order and decision of our website in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons.

Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellation on Non-Receipt of Payment

In case where the payment to be made through CHEQUE, our states that the delivery of the product shall be initiated only upon the realization of the cheque.

Cancellation by the Customer

Cancellation by the Customer is valid only if made within 24 hours of placing the order. Please contact our Customer Care in case you wish to cancel the Order. For cancelling the Order, the Customer shall be required to send an email or a written confirmation to dell@dellshopping.in, with the invoice number along with the description of the product you wish to cancel.

On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed (Shipped) by us.

Refunds

If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the mode of payment was Cheque, we shall send you a Cheque of the refund amount. Cheque shall only be sent to the billing address of the customer making the payment. Typically refunds are processed in less than 10 working days. In case of payments by Cheque; it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Cheque.

Please note that we are not to be a responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. if any delay, the customer to take care their respective credit card bank with the reference of website refund process reference.

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